Maintenance of the transport status

For a transparent execution of your Cargonexx transport, please ensure to keep the transport status up to date.

Where do I enter my vehicle information? 

As soon as you have accepted a transport order, a window appears in which you can enter all relevant vehicle information. You can also subsequently call up your transport order in the top bar under "My orders" to add the missing information. 

 

Is it possible to book a connecting tour? 

After you have entered your vehicle information, our system will show you your accepted tour. If you wish, our search assistant will automatically inform you about suitable connecting tours that are available near your unloading location. If the vehicle is already planned for the follow-up order, you can also enter alternative capacities as you wish.  

You can find more information about our search assistant here.

 

How do I update the shipment status? 

  • Show active transports
    Click on the tab "My shipments" at the top 
  • Select transport order
    Select the status you want to update by clicking on a transport order. 
  • Show up shipment tracking
    Click on the middle tab "Tracking" to view the status of your shipment.
  • Edit shipment status 
    Update your shipment status information:  

    Licence plate, ETA loading & unloading point, actual arrival loading & unloading point, departure loading & unloading point. 

    In addition, there is a comment field for each loading & unloading point in which you can enter deviations or further information. 


When will I receive my payment?
 


As soon as your information has been entered and the transport has been completed, please send us your delivery receipts. Payment will be made within seven days after successful verification of your documents. 

You can find further information on the credit note procedure here.

You can find more information about when you will be paid here

You can find more information on how to forward the freight documents to us correctly here.

 

Any questions?

Please send us an e-mail to: service@cargonexx.de 
Or give us a call: +49 40 87407645

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